Privacy Policy

Kangaroo Cabs Pvt., Ltd. respects your privacy and is committed to protecting your personal data.

1. Introduction

Kangaroo Cabs Pvt., Ltd. ("Kangaroo," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through:

  • Our Customer App (mobile/web)
  • Our Driver App
  • Our Website
  • WhatsApp for Business communications
  • Email marketing
  • Facebook / Instagram Pages and Ads

By using any of our services or providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following personal data from you:

2.1 Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Home address, office address, or other postal addresses

2.2 Location Data

  • Real-time or periodic GPS data from the customer app or driver app
  • Trip-specific location data (e.g., pick-up and drop-off)

2.3 Device & Usage Data

  • Device identifiers (e.g., device ID)
  • IP address
  • Browser information
  • App usage patterns
  • Cookies and similar tracking data

2.4 Trip & Transaction Data

  • Booking details (date, time, route)
  • Payment and billing information
  • Feedback, reviews, and survey responses

2.5 Marketing & Communication Data

  • Consent preferences for receiving marketing messages (via WhatsApp, email)
  • History of opt-ins and opt-outs

2.6 Other Information

  • Additional data you provide (e.g., via forms)
  • Data from third-party integrations, where applicable

3. Use of Your Information

We process your personal data for the following purposes:

  • Service Delivery: To manage bookings, trips, driver assignments, and payments
  • Customer Support: To respond to your questions, feedback, or issues
  • Marketing & Promotions: To send you promotional offers, service updates, and newsletters (via WhatsApp, email) if you have consented
  • Analytics & Improvement: To analyze how you use our app, your travel patterns, and to steadily improve our services
  • Security & Fraud Prevention: To detect fraudulent or unauthorized use, and to protect our platform
  • Legal & Compliance: To comply with legal obligations and to support business transactions (e.g., mergers)

4. Legal Basis for Processing

We rely on the following legal bases for processing personal data:

  • Consent: For marketing communications, location tracking (beyond what is necessary for service), and other non-essential uses
  • Contractual Necessity: For delivering transportation services, processing bookings, and billing
  • Legitimate Interests: For service quality improvement, analytics, and fraud prevention, provided these do not override your data protection rights

5. Consent, Opt-In & Opt-Out

At registration or first use, we will request your explicit consent (for example, via checkboxes) for:

  • Marketing messages (WhatsApp, email)
  • Location tracking (where not mandatory for trip delivery)

You may withdraw your consent at any time via:

  • A link in our emails
  • Changing your preferences inside the app

6. Data Retention

  • We keep personal data only as long as it is necessary for the purposes for which we collected it (operations, legal, compliance).
  • For marketing data (WhatsApp subscribers, email lists), we may retain data until you withdraw consent, subject to regular review.
  • Trip data (booking, reconciliation) will be kept for a period defined in our internal retention policy.
  • We secure and protect stored data with access controls, encryption, and regular audits.

9. Sharing Your Data

We may share your personal data with:

  • Service Providers / Partners: Such as payment processors, analytics tools, marketing platforms, CRM systems—under strict data-processing agreements.
  • WhatsApp Business API Providers (BSPs): To send messages on your behalf.
  • Third Parties for Legal Reasons: To comply with court orders, regulatory demands, or legal obligations.
  • Business Transactions: If Kangaroo Cabs is merged or sold, your data may be transferred to the new entity under confidentiality safeguards.
  • Protection of Rights / Safety: If required to protect user rights, safety, or property.

10. International Data Transfers

If your data is stored or processed outside India, we will ensure that proper safeguards (e.g., contractual protections) are in place to secure your data.

7. Data Security

  • We maintain appropriate technical and organizational measures to protect personal data (e.g., restricted access, encryption).
  • While we aim for high security, no system is foolproof. We use industry best practices to minimize risk.
  • Only authorized personnel and service providers (under confidentiality agreements) may access your data.

8. Cookies & Web Tracking

Our website and mobile apps use cookies and similar technologies to:

  • Provide essential features
  • Track usage and engagement
  • Personalize content and marketing

Third-party services (advertisers or analytics vendors) may also set cookies.

We will present a cookie-consent banner to allow you to accept or refuse non-essential cookies.

You may control or disable cookies via your browser, but this may limit certain functionality.

11. Your Rights

Depending on applicable laws, you may have the following rights:

  • Access – Ask for a copy of your personal data.
  • Correction – Correct or update your data if it's wrong.
  • Erasure – Request deletion of your data (subject to business or legal obligations).
  • Withdraw Consent – Revoke your opt-in for marketing or tracking anytime.
  • Object – Object to processing based on our legitimate interests.
  • Portability – Request your data in a machine-readable format (if applicable).

To exercise these rights, you may:

12. Children's Data

Our services are not intended for children under 16. If we discover that we have collected data from someone below this age without proper consent, we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal obligations. Continued use after changes means you accept the revised policy.

We will notify you of major changes by:

  • Posting an updated policy on our website/app
  • Indicating the "Last Updated" date

14. Contact Information

If you have questions, feedback, or complaints about this Privacy Policy, please reach us at:

Privacy Officer / Data Protection Team

E-mail: Bookings@KangarooCabs.in

Address: 404, Tower 1, DLF Corporate Greens, Sector 74A, Gurgaon - 122004, Haryana

15. Legal & Regulatory Compliance

Kangaroo Cabs Pvt., Ltd. complies with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023.

For WhatsApp Business usage, we follow Meta's Business and Data Processing Terms, ensuring you have explicitly opted in for messages.

Please read this Policy carefully by accessing or using our website. The User hereby acknowledges that he has read, understood, and agrees to be bound to all the terms of this Policy and our website's terms of use before the User proceeds.

Last Updated: November 2025

By using SurePort services, you acknowledge that you have read and understood this Privacy Policy.

Operational in 70+ airports

© 2025 SurePort.in. All rights reserved.